let's talk ltd

Let's Talk is a community befriending therapy centre based in Manchester and Birmingham that offers a telephone talking service for the mature

As web designers, we had the honor of collaborating with Let’s Talk, a compassionate befriending service that aims to combat loneliness and promote mental well-being through meaningful conversations. Our mission was to create a website that would serve as a welcoming digital space, fostering connections and empowering individuals to engage in open and supportive dialogue. This case study delves into our journey of crafting a platform that genuinely connected hearts and minds.

Understanding the Client: Let’s Talk approached us with a clear vision: to create an inclusive online space where individuals could find solace, connect with empathetic listeners, and engage in conversations that mattered. Through extensive discussions with the organization’s founders, we gained valuable insights into their mission, target audience, and the unique value they brought to the table. These insights formed the bedrock of our design approach, ensuring the website resonated with Let’s Talk’s ethos.

Design Concept: Our design concept revolved around creating a calming and inviting digital environment. We aimed to provide a safe and empathetic online space where individuals could seek support, share their thoughts, and engage in open conversations. Our design choices focused on combining soothing colors, gentle typography, and intuitive user interfaces, aiming to foster a sense of warmth and comfort.

Results and Impact: Since the launch of the new website, Let’s Talk has experienced a significant increase in user engagement and community growth. The welcoming design and user-friendly interface have encouraged visitors to explore the various avenues of support available, resulting in increased forum activity and conversation participation. Users have reported feeling more connected, supported, and validated, highlighting the positive impact of Let’s Talk’s online presence.

What we did

Design, Development, SEO, CMS, Mobile Website


Charitable Organisation

key features and functionality

  1. Welcoming Homepage: The website’s homepage set the tone for the entire user experience. We employed a soothing color palette and captivating imagery that reflected connection and empathy. A concise, heartfelt mission statement greeted visitors, immediately conveying the purpose of Let’s Talk and encouraging them to explore further.
  2. Conversational Forums: We created interactive forums where users could engage in conversations about various topics, ranging from personal struggles and life experiences to hobbies and interests. These forums provided a supportive space for individuals to connect, share, and find comfort in knowing they were not alone in their thoughts or feelings.
  3. Listener Profiles: To ensure a personalized experience, we developed detailed profiles for Let’s Talk’s volunteer listeners. Each profile included a brief bio, areas of expertise, and a welcoming message, helping users connect with listeners who best suited their needs. The profiles fostered trust and reassurance, allowing individuals to confide in empathetic listeners who understood their unique circumstances.
  4. Resource Center: We incorporated a comprehensive resource center that provided informative articles, mental health resources, and self-care tips. This feature aimed to empower users with valuable information and tools to navigate their own mental well-being journeys. Additionally, it showcased Let’s Talk’s commitment to holistic support beyond the immediate conversations.
  5. Private Messaging: We implemented a secure and confidential private messaging system that allowed users to engage in one-on-one conversations with listeners. This feature provided a more intimate and focused space for individuals seeking personal support or deeper discussions, ensuring their privacy and fostering a sense of trust.

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Mike Stuart

Head of Sales , Intel